Sol Puerto de la Cruz Tenerife

Stayed here from November 9th to 16th. Chose this particular hotel due to its handy location to explore the mountain and surrounding areas, and I hired a motorcycle to enjoy doing just this. So this is a 3* rated hotel, sure it's not the grandest by any means, but clean, friendly and well located - being close to the beach and the town. I found the Staff here exceptional. From check-in to check-out & all in between. Gracia checked me in and was ever so helpful, she really was fabulous. Throughout the holiday she checked that all was okay, and gave me good tips and helpful local information. On the last night, I enjoyed a lengthy friendly chat with her, where we shared a lovely coconut yoghurt drink at reception lol. The room maids, were all lovely too, as well as the female poolside attendant and all the restaurant staff. I must mention Eli here, she was also fantastic, and looked forward to being greeted by her lovely friendly smile each morning & evening. She was a delight and like Gracia, a credit to the Meliá hotel group. So aside from the excellent staff, my room(214) was good. It was end of corridor with a rear view of mountains and side view of the sea. Beds were comfortable if possibly a fraction hard, but I slept well on them, so no complaints. A/C was just ok, could perhaps use a servicing to have it operating at its coldest, however as I visited in November - despite being warm weather, wasn't too bad in room. Bathroom was decent with a good shower. Room had a safe(payable at reception) which I used for my stay. Only thing which I would have like was a small fridge in room, but considering the 3stars and price paid, maybe this is understandable by its absence. The main square in Puerto de la Cruz is Plaza de Charco where you will find all the restaurants, bars & shops you would need. I used the Compostelano de Charco several times, for great food, drink, screened football and friendly service.

Great and helpful personnel. Localisation - 4 minutes from main bus station and 4 minutes to the (rocky) beach. City center in 10 min by walk. Rooms were clean and spacy. You have either view on Teide or on the sea, which is great. Bathroom and towels were clean. Breakfast was good with a variety of options (incl. vegan).

The Hotel although not the best is being upgraded and the new look is very nice. The staff were very amenable.

Our room was a bit old, but still good for what we need (more or less just for sleeping). We only missed small refrigirator in the room. Very kind staff, allowed us early check-in and helped us with priting boarding passes. Breakfast and dinner was good, tasty and different selection every day. Rooms were cleand daily.

The staff were friendly and very helpful on occasions. I asked for a shower mat to prevent me slipping in the shower and it was delivered to my room promptly. On the day I left the hotel the airport transfer cab did not turn up and the receptionists tried in vain to contact them. In the end they found me a taxi that got me to the airport on time.